NTISthis.com

Evidence Guide: MSFAH4001 - Advise on security technology, hardware and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSFAH4001 - Advise on security technology, hardware and services

What evidence can you provide to prove your understanding of each of the following citeria?

Research architectural hardware product range

  1. Job requirements are correctly identified according to relevant product information
  2. Suitable architectural hardware products are identified by accessing relevant sources of information
  3. Hardware components are identified to suit client specifications and applicable legislation, codes and national standards
  4. Available product options and features are evaluated for suitability and value
  5. Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements
  6. Knowledge of measurement systems used in architectural hardware product range is demonstrated
Job requirements are correctly identified according to relevant product information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suitable architectural hardware products are identified by accessing relevant sources of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Hardware components are identified to suit client specifications and applicable legislation, codes and national standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Available product options and features are evaluated for suitability and value

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Knowledge of measurement systems used in architectural hardware product range is demonstrated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend door and window hardware products

  1. Customer/client needs are accurately identified
  2. Detailed manufacturer product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements
  3. Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques
Customer/client needs are accurately identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Detailed manufacturer product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify hardware quantities

  1. Quantities of architectural hardware products required are accurately determined from customer/client specifications
  2. Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements
  3. Customer/client is provided with accurate quotation for quantities estimated
Quantities of architectural hardware products required are accurately determined from customer/client specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer/client is provided with accurate quotation for quantities estimated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on hardware product warranties

  1. Comparisons between architectural hardware manufacturer’s warranty terms are clearly explained to customer
  2. Individual product warranty terms and conditions are confirmed from relevant sources of information, including Regulation 90, and accurately conveyed to customer/client
  3. Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements
Comparisons between architectural hardware manufacturer’s warranty terms are clearly explained to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual product warranty terms and conditions are confirmed from relevant sources of information, including Regulation 90, and accurately conveyed to customer/client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate price and payment options

  1. Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards
  2. Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales
  3. Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements
Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Research architectural hardware product range

1.1

Job requirements are correctly identified according to relevant product information

1.2

Suitable architectural hardware products are identified by accessing relevant sources of information

1.3

Hardware components are identified to suit client specifications and applicable legislation, codes and national standards

1.4

Available product options and features are evaluated for suitability and value

1.5

Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements

1.6

Knowledge of measurement systems used in architectural hardware product range is demonstrated

2

Recommend door and window hardware products

2.1

Customer/client needs are accurately identified

2.2

Detailed manufacturer product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements

2.3

Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques

3

Identify hardware quantities

3.1

Quantities of architectural hardware products required are accurately determined from customer/client specifications

3.2

Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements

3.3

Customer/client is provided with accurate quotation for quantities estimated

4

Advise on hardware product warranties

4.1

Comparisons between architectural hardware manufacturer’s warranty terms are clearly explained to customer

4.2

Individual product warranty terms and conditions are confirmed from relevant sources of information, including Regulation 90, and accurately conveyed to customer/client

4.3

Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements

5

Negotiate price and payment options

5.1

Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards

5.2

Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales

5.3

Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Research architectural hardware product range

1.1

Job requirements are correctly identified according to relevant product information

1.2

Suitable architectural hardware products are identified by accessing relevant sources of information

1.3

Hardware components are identified to suit client specifications and applicable legislation, codes and national standards

1.4

Available product options and features are evaluated for suitability and value

1.5

Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements

1.6

Knowledge of measurement systems used in architectural hardware product range is demonstrated

2

Recommend door and window hardware products

2.1

Customer/client needs are accurately identified

2.2

Detailed manufacturer product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements

2.3

Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques

3

Identify hardware quantities

3.1

Quantities of architectural hardware products required are accurately determined from customer/client specifications

3.2

Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements

3.3

Customer/client is provided with accurate quotation for quantities estimated

4

Advise on hardware product warranties

4.1

Comparisons between architectural hardware manufacturer’s warranty terms are clearly explained to customer

4.2

Individual product warranty terms and conditions are confirmed from relevant sources of information, including Regulation 90, and accurately conveyed to customer/client

4.3

Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements

5

Negotiate price and payment options

5.1

Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards

5.2

Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales

5.3

Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements

Match architectural hardware products to a client brief or specification identifying suitable architectural hardware brands, prices and warranty conditions

Ensure selected architectural hardware products comply with relevant legislation, codes and standards

Explain and demonstrate architectural hardware products to clients

Undertake imperial and metric measurements of job requirements and matching to architectural hardware measuring systems

Estimate quantities of required architectural hardware products

Supply accurate quotes for architectural hardware products and services and negotiate prices

Arrange service and repairs

Read and interpret plans, designs and specifications

Apply basic numeracy techniques

Apply safe and efficient work practices

Relate to people from different social and cultural backgrounds

Deal with customers/clients that may be difficult or abusive

Deal with customers/clients that have special needs

Enter data using basic keyboarding skills

Organisational policies and procedures, in relation to:

sales/customer services

methods of dealing with special needs/requests of customers

customer complaints

price negotiation

Available architectural hardware/keying system options and basic requirements for installation

Types and functions of architectural hardware/keying system

Building construction methods and types

Organisational and client confidentiality requirements

Basic problem-solving strategies

Operational principles of information technology

Principles of effective communication

Documentation requirements and processes

Range Statement

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

Job requirements include:

instructions from supervisor/management

work schedules and completion dates

specific client requirements

site requirements

security clearance and access requirements

reporting and documentation requirements

budget allocations

National Construction Code (NCC)

AS 1428 (Set)-2010 Design for access and mobility Set

AS 1905.1-2005 Components for the protection of openings in fire-resistant walls – Fire-resistant door sets

AS 4145.2-2008 Locksets and hardware for doors and windows – Mechanical locksets for doors and windows in buildings

AS 1670.1-2004 Fire detection, warning, control and intercom systems – System design, installation and commissioning – Fire

AS 1530.1-1994 Methods for fire tests on building materials, components and structures – Combustibility test for materials

Information includes:

value or importance of assets

insurance policy agreements

special rooms or areas requiring higher level of protection

current/proposed operating environments

assets and systems

activities and functions

existing security systems/equipment

existing management strategies

business and operational plans

incident history

Architectural hardware includes:

hinges

pivots

door track

locks

handles

door furniture

door closers

exit devices

sequence selectors

cylinders

keying and master keying

bolts

door stops

door seals

kick plates

door protection

sundry hardware

sanitary hardware

automatic operators

access control devices

Relevant sources of information include:

product catalogues

reference manuals

technical specifications

product instructions

drawings and illustrations

technical sales staff

Applicable legislation, codes and national standards include:

relevant Commonwealth and state/territory legislation

work health and safety (WHS) and environmental issues

equal employment opportunity (EEO)

industrial relations

anti-discrimination and diversity

licensing arrangements

Australian standards

quality assurance and certification requirements

relevant industry codes of practice

trade practices

award and enterprise agreements

privacy related legislation

Organisational requirements include:

legal and organisational operational policies and procedures

operations manuals

induction and training materials

insurance policy agreements

client and organisational confidentiality requirements

organisational goals/objectives/plans/systems/processes

employer and employee rights and responsibilities

own role, responsibility and delegation

quality and continuous improvement processes and standards

client service standards

defined resource parameters

WHS policies/procedures/programs

emergency and evacuation procedures

duty of care, code of conduct, code of ethics, access and equity policy, principles and practice

records and information systems and processes

communication channels

reporting procedures

Customers or clients include:

owner

property/other agent

tenant

building supervisor

manager

project manager

government and legal instruments/agencies

Interpersonal techniques include:

verbal or non-verbal language

two-way interaction

constructive feedback

active listening

questioning to clarify and confirm understanding

interpreting non-verbal and verbal messages

observation techniques

use of positive, confident and cooperative language

control of tone of voice and body language

use of language and concepts appropriate to cultural differences

use of clear presentations of options and consequences

demonstrating flexibility and willingness to compromise

Measuring tools include:

tape measures

callipers

vernier

steel rule